Shipping policy
At Velour White, we are committed to delivering your order quickly and efficiently while maintaining the highest level of service.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, it will be shipped immediately.
Shipping Time
Estimated delivery times:
- Canada: 5–10 business days
- United States: 5–10 business days
- International: 7–15 business days
Please note that shipping times may vary depending on your location and external factors such as customs delays or high demand periods.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow 1–3 business days for tracking information to update.
Delays
While we strive to deliver your order on time, delays may occasionally occur due to high order volumes, shipping carrier delays, or customs processing (for international orders). Velour White is not responsible for delays caused by carriers or customs.
Incorrect Address
Please ensure that your shipping address is correct at checkout. Velour White is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Velour White is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier. If you experience an issue, please contact us and we will help you resolve the issue as soon as possible.
Contact Us
If you have any questions regarding your shipment, feel free to contact us at: velourwhiteshop@gmail.com
